WisperTel is proud to offer one of the best customer satisfaction guarantees in our industry. We maintain a simple and reasonable set of guidelines for customers to follow in order to utilize this guarantee. Those guidelines are as follows:

1. To take advantage of the WisperTel 60-day satisfaction guarantee customers must meet all criteria as listed here:

• Contact WisperTel (by phone or email) to request cancellation within 60 days of your WisperTel service being activated.
• Be a customer in good standing and fully paid on all applicable accounts.
• Return – or allow for the pickup – of all rented WisperTel equipment within 30 days after your assigned cancellation date. If rented equipment is not returned to WisperTel within the assigned time period – or if equipment is returned incomplete, in an unacceptable, damaged, and/or non-usable condition – customer may forfeit any refund implied by this guarantee.

• Refunds are allowed for all applicable monthly recurring service charges (up to 2 months) but DO NOT include any non-recurring installation costs, special equipment costs required for custom installations, labor, taxes or other non-recurring fees per account.
  
• Refunds will not be issued until after all WisperTel equipment has been returned to WisperTel in adequate condition (refer to 1c above).
  
• For customers with an outstanding balance, refunds may be issued as a credit towards any amount owed WisperTel.
  
• For customers whose accounts are fully paid, refunds will be issued in the form of a check and paid within 30 days after the cancellation date or the date of acceptable return of equipment (as described above), whichever is the later.